Info about how the online 'Stow-cum-Quy Covid-19 Support Network' system works
The Stow-cum-Quy Covid-19 Support Network’s online system has been live since Friday April 3, and so far seems to be working well – sending help requests out by email, and allowing helpers to volunteer for each case, on a ‘fastest finger first’ basis.
However, there do seem to be quite a few messages coming through via text and WhatsApp asking if the most recent request for help is being dealt with, so I thought it might be helpful to give a brief overview of how the system works so that volunteers can get the information they need without having to send and receive messages, (i.e. without having to wait for me to get back to them - apologies if I have not replied to you recently).
The emails that the system sends to volunteers with details of a help request include a link that acts as an automatic login. Once logged in, the helper can then view the details of the help-request, and click a button to volunteer, (unless someone has beaten them to it).
Once a helper has volunteered on the system, their name appears in the details on screen, and the option for another helper to volunteer is disabled so that we don’t end up with lots of people trying to help the same person at the same time.
Links with automatic logins are time-restricted for security reasons, but helpers can still login without a password by clicking the login link in the top right corner of the website, entering their email address, and then clicking the ‘Login via email’ button.
Follow-up notification emails
Hopefully, by the time the next request for help comes in I will have updated the system so that all helpers are sent an email to let them know that a volunteer has been assigned to the request. In the meantime, if you have any questions about the system, or would like to report an error, please post a message on the website, email or text.